On Trust and the Unknown

Rachel Botsman, the Trust Fellow at Oxford University, defines trust as “a confident relationship to the unknown.” Botsman’s podcast, Trust Issues is newish and I highly recommend bingeing the first season to get yourself up to date. In the episode entitled, I Don’t Know with Tea Uglow, Botsman and Uglow, of Google’s Creative Lab, have a warm, rich conversation. Of particular note is how trust issues often come from the fact that people are frightened of uncertainty. Fear prevents trust. Uglow talks about how getting past fear is about communication.

Fear and Communication

There is a lot of uncertainty during times of transition. When we are training financial advisors at our Financial Transitionist Institute, we focus on communication and on being okay with uncertainty. Uncertainty is a foundational element of major life events (not to mention life, in general). There is always a large swath of unknown in the transitions landscape. Perhaps the largest part is: What will life look like when I am able to talk about this major life event as if it’s “over” and I have adapted to whatever changes have occurred? Realistically, we don’t know. We can’t know. Something else entirely unexpected can happen. We can do some planning and some adaptive work, but we cannot know what is going to happen. And that’s okay. It has to be. This requires a different kind of thinking about authority. Neither you nor your advisor knows what will happen. There is no authority when it comes to the future.

We Must Be Okay With the Unknown

Uglow says, “You don’t know until you know” (the truth of a situation or what will happen).

The expertise you need from an advisor, as someone going through a life transition, should include their confident relationship with the unknown. They should be able to be open and curious about the future. Behaving as if all of the bases are covered and if you just follow this process everything will turn out better than when we started is disingenuous. We don’t know that everything is going to turn out better. We don’t know how things will go . . . until they have gone. All of us need to befriend the unknown.

The Vulnerability of Trust

There’s a vulnerability in the admission that the unknown is just that. But it’s liberating as well because it’s true.

“Trust is this weird mixture of hopes and desires and expectations, but also our deepest fears at the same time,” Botsman says in the episode: Peak Fear with Ant Middleton. Trust is how we solve problems with risk, according to soldier/adventurer Middleton. And the vulnerability of the admission of uncertainty earns trust. Think about your own relationships, and you’ll likely find that the deepest ones have this component of vulnerability.

The How of Trust in Relationships

No one needs to explain the Why behind Trust in relationships. It makes our lives easier. It makes our relationships better. It makes for more authenticity in leadership. It even saves lives. The How is more elusive, though. Some people say that trust is earned, while others say it is granted. Some say it can be built, and others disagree. Whichever camp you’re in for those debates, being transparent and confident about your personal relationship to the unknown is at the very least honest. And honesty in relationships is rarely a bad idea.

If you’re looking for a guide for your life transition . . .

you can find one in our CeFT® Directory.